Last modified: Feb 13, 2019
Effective date: Feb 13, 2019
4. CONTACT INFORMATION
If you have questions or concerns regarding our policy or practices, please contact our privacy officer by email at firstname.lastname@example.org or at the following address:
80 Centre Street
Thornhill, Ontario, L4J 1E9
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you can contact the Information and Privacy Commissioner of Ontario:
Information and Privacy Commissioner of Ontario
2 Bloor Street East
6. COLLECTION OF PERSONAL INFORMATION
6.1 Collection of information at registration: “sign up for early access
As part of this registration for gaining early access to the site, we will require that you submit certain information that is relevant to the purposes of the Product. We collect the following information (“Personal Information”) from our subscriber’s registration information: whether they identify as “organization” or “ volunteer”, name , last name, email address.]
6.2 Mobile Device Location Information
Upon registration or the use of our location-enabled services on the Product (for example, when you access services from a mobile device), we may need to collect and process information about your actual Global Positioning System location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device identification and other information we hold about you. If you wish to use the particular feature, you will be asked for your consent. If you do not want your location information collected when you use the Product, please contact your device manufacturer or platform provider to determine how to disable the collection of this information.
6.3 Collection of information when you use the Product
When you use the Product, we automatically collect and store certain information about your computer or device and your activities including:
- the IP address of your computer;
- the unique mobile device identifier;
- technical information about your computer or mobile device such as the type of device, mobile device identification number, web browser, other browser information (e.g., size, connection speed and connection type), and operating system or platform;
- your preferences and settings (time zone, language, etc.); and
- your internet provider or mobile carrier name.
6.4 Collection of information submitted by you
You may send electronic information or physical documentation to us in the following forms: messages or transaction information relating to your interactions with our volunteers, organizations or other persons offering volunteer opportunities; receipts, personal data in text and picture form; and other User-generated content provided to us in the normal course of your use of the Product, including but not limited to posts, profiles, comments, suggestions, forwarded messages, feedback information, usage information, transaction information and Traffic Data (as defined below).
6.5 Collection through interaction with the Product
We may collect your Personal Information when you communicate it to us by use of one of our web forms or other interactions with the Product, by email, or by any other means of communication.
The Product offers publicly-accessible profiles and allows you to create personal/organizational profiles which can be seen by others (collectively, “Public Content”). This Public Content and any of the information you post to the Site, such as reviews, are intended for public consumption. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. We take no responsibility for any information which you or your employees, agents, volunteers, contractors and representatives post or publish on the Product and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from any such post or publication. We may post your testimonials along with your name on the Product from time to time if such information is provided to us.
If you are logged into social media sites and you access but are not logged into the Product, we may receive information from such social media site to make it easier for you to create an account on the Product and show you relevant content from your friends on such social media. This information personalizes your experiences and helps you create an account. You can also connect your account on third party social media like Facebook, Twitter, LinkedIn, Google+, Instagram, in which case we may collect and store information identifying your account with the third party service.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
6.6 Traffic Data
"Traffic Data" is collected by the Product and our third-party traffic analysis provider through the use of software that is included on the Product as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage our content by identifying which content is effective.
Cookies are small data files that are stored on a subscriber’s computer for record-keeping purposes. Cookies track where you travel on the Product and what you look at. A session ID cookie expires when you close your browser. When you log into the Product, your browser may ask if you want it to remember you as a registered subscriber of the Product. If you accept, the session ID becomes a persistent cookie, which remains on your hard drive for an extended period of time. Although cookies are used by most major websites and are accepted by default by most web browsers, it may be possible to disable cookies via your browser settings.
We use session cookies and usage data to make it possible to navigate the secure environment inside the Product and to keep, and periodically track, information about you for the purpose of creating a personalized web experience and improving the Product or measuring and conveying to others the performance levels of the Product. We may link the information we store in cookies to any personally identifiable information you submit while on the Product. This is for the purpose of creating a personalized experience within the Product, to assist Volunteer Success in understanding its users and subscribers and designing improvements to the Product, and for the purpose of collecting usage and performance metrics.
6.8 Online and Mobile Advertising
6.9 Use of analytics tools
6.10 Location Data
When you access the Product using a web browser or other application, we may gather and store certain types of information including: traffic data from your browser, your IP address, location, GPS signals sent by a mobile device, cookie information, and the pages you visit on the Product. Traffic data is helpful in identifying and fixing problems with the Product
7. USE AND DISCLOSURE OF PERSONAL INFORMATION
7.1 General use
The Company will not use or disclose Personal Information for purposes other than the identified purposes of the Product. We may use your Personal Information (defined above) to:
- provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfil their functions;
- fulfil your requests for certain features of the Product;
- customize, measure, and improve the Product;
- offer or provide you with products and services including providing you information relating to receipts, technical notices, updates, and security alerts;
- inform you of targeted marketing, service updates, and promotional offers unless you opt out;
- assist us to measure our performance and to share performance information with others;
- aggregate and anonymize data for use for marketing and other analytics purposes;
- comply with legal or regulatory requirements (as described below); and
- fulfil other purposes, subject to your explicit consent.
7.2 Third-party disclosure
We may share personal information or feedback with affiliates, third-party vendors, consultants and other service providers who work for us. We may share your first name and comments or feedback with third-parties. We will not tie any other information, other than your first name, that can identify you to your comments or feedback. However, third-parties may be able to tell who you are from your comments, particularly if you provide your full name or your contact information in the comments.
7.4 Acquisition of the Company
In the event that the Company, or all or a portion of our business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or another similar transaction, your Personal Information shall be one of the transferred assets.
7.5 Retaining Information
We may retain your personal information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in our Terms. This data may be retained for approximately 30 day after your relationship with us has been terminated.
7.6 Legally compelled disclosures
Notwithstanding the foregoing, the Company reserves the right (and you authorize the Company) to share or disclose your Personal Information when the Company determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:
- to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others;
- to prevent prohibited or illegal activities; or when required by any applicable law, rule, regulation, subpoena, or other legal process.
8. DISCLOSURE OF PAYMENT CARD INFORMATION
To use certain services on the Product, we may require credit or debit card account information. By submitting your credit or debit card account information through the Product, you expressly consent to sharing of your information with third-party payment processors, other third-party service providers, and applicable businesses.
8.1 Data Retention and Account Termination
8.2 Consent and Privacy Settings
By providing your mobile phone number, you expressly consent to receive direct dial calls, from Volunteer Success for any urgent and administrative issues. When you sign up for an account, you are opting in to receive emails and notifications from the Product and other Product users signed up with the Product.
9. ACCURACY OF INFORMATION AND INDIVIDUAL ACCESS Accuracy F
The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time. You may review or update your personal information by clicking your settings tab in your business dashboard or in the menu located within your personal profile.
When updating your personal information, we may ask you to verify your identity before we can act on your request. Unless required by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. Where we can provide information access and correction, and when required by law, we will do so for free.
We also make every effort to ensure the accuracy of the information in our reports, displays, articles and support queries. However, you must verify all information created from your use of the Product. We recommend that you consult a professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk. You are responsible for ensuring that that the information you have entered into our system is accurate, reliable and complete.
10. ORGANIZATION’S ’S ACCESS FOR YOUR EMPLOYEES OR CONTRACTORS OR VOLUNTEERS
If you are an organization, in order for you to use certain features of the Product, you may be required to provide Personal Information relating to your employees, agents, volunteers, contractors and representatives (“Organization Representatives”) from time to time. You acknowledge, and represent to us that you will not share your subscriber identification, and rather that your Organization Representatives shall register for their own subscriber accounts on the Product. You agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from your disclosure to us of Personal Information relating to your Organization Representatives to enable us to set up a user id for such Organization Representatives.
11. THIRD PARTY SERVICE PROVIDERS
12. BUSINESS TRANSFERS
13. LINKS TO OTHER WEBSITES
14. SECURITY MEASURES
In addition, we restrict unauthorized access through protective policies, procedures, and technical measures, including:
- providing reasonable physical and electronic safeguards with regard to the storage of Personal Information;
- limiting access to your Personal Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and
- governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.
Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
If you have a security related concern, please contact us at the contact details provided above. We will work closely with you to ensure a quick and personal response to your concerns.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we may notify you by the email address registered to your account.
We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as you may compromise your Personal Information by replying or by following links to a fraudulent website.