Arthritis Line
Summary
Location
This opportunity can be done from anywhere.
When
About This Opportunity
Arthritis Line Volunteer
Position Overview
Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates crucial information and offers support to people affected by arthritis across Canada.
Time Commitment
Arthritis Line volunteers are asked to commit to one, 2-hour shift each week
We ask for a minimum commitment of 6 months
Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year
Available EST shifts (as of June 1, 2025)
Monday: any 2-hour shift between 9:00 a.m. - 3:00 p.m. Eastern Time
Tuesday: any 2-hour shift between 9:00 a.m. - 5:00 p.m. Eastern Time
Wednesday: any 2-hour shift between 9:00 a.m. - 5:00 p.m. Eastern Time
Friday: any 2-hours shift between 1:00 p.m. - 5:00 p.m. Eastern Time
Key Areas of Responsibility
Provide information and support to people affected by arthritis
Support inquiries via phone, email and/or website chat
Support callers who may feel emotional, overwhelmed or fearful
Direct callers to the online tools and resources on the Arthritis Society Canada website
Direct callers to local supports and resources
Inform callers about upcoming education opportunities with Arthritis Society Canada
Data entry related to interactions, tracking, and reporting/documentation
Desired Skills & Attributes
Passionate about, and committed to, bettering the lives of those affected by arthritis
Willingness to undertake training appropriate to the role, and learn about arthritis and Arthritis Society Canada’s resources
Ability to work effectively with staff and other volunteers remotely
Experience working and interacting with people
Effective problem solving and decision-making skills
Ability to adjust tone and voice depending on audience
Lived experience or knowledge of arthritis is an asset
Comfort and experience working with technology
Experience and knowledge related to the impacts of arthritis is an asset, but not required
Major Contacts
An Arthritis Society Canada Staff member will directly oversee this role
People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada
Other volunteers and Arthritis Society Canada staff
Working Environment
This position is remote, volunteers can participate where they have access to internet and a private environment.
We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.
Volunteer Requirements
Whether you meet these requirements or not, we encourage you to share your interest in us. You may still be a fit for a different opportunity with our organization.
- Strong communication skills
- Basic computer skills or tech-savviness is an asset
- Ability to work independently and in a team environment
- Comfortable adapting to new material and learning quickly
- Must have access to a personal computer, reliable internet, and a private, secure space for calls and emails