The Client Services & Logistics Coordinator provides coordination before a move, and on-call support on the day of a move.

Responsibilities:
-Collect move-related information from clients and agencies
-Assemble volunteer move teams
-Coordinate the date/time and other logistics of a move and ensure all clients and volunteers are available
-Provide information to volunteers while protecting client confidentiality
-Reserve move vehicles and ensure drivers have necessary information to pick up vehicles
-Being available during a move to support the move team in the event of unexpected challenges

Essential Skills & Knowledge:
Strong verbal and written communication skills
Reliable work habits
Attention to detail, strong organizational skills
Ability to remain calm in stressful situations
High maturity level and good judgement
Patience, empathy, and active listening skills
Enjoy problem solving
Awareness of appropriate boundaries
Confidentiality

Training / Work Conditions:

Training Details: Shelter Movers volunteers must be at least 18 years of age, complete an interview process, attend an orientation for new volunteers, in addition to signing a confidentiality agreement and obtaining a police reference check. Training and orientation provided by Shelter Movers

Time Commitment:

Duration: 4 - 6 months

Anytime

Flexible based on availability - approximately 8-10 hours per month. Coordinators are assigned one move at a time to coordinate for a client. Each move typically takes approximately 3-4 hours to coordinate in the days leading up to the move. We ask that Coordinators be on-call during the move and complete some post-move tasks. We ask that Coordinators be available for a minimum of 1 move per month, but can take on more if desired.

This is a work-from-home position, with occasional meetings (in-person and/or conference calls). A medium-to-long term commitment is strongly preferred.