Community Relations Volunteer Mission Enable life-changing mentoring relationships to ignite the power and potential of young people. Purpose To provide direct assistance to families, volunteers, and donors interested in connecting with Big Brothers Big Sisters serving Grand Erie, Halton, and Hamilton Accountability Manager of Communications Responsibilities - Managing front desk reception area, serving as first point of contact for clients and visitors - Advising and facilitating access to BBBS services and resources - Scheduling appointments with Intake team Case Managers - Collecting donor information or assisting in donation requests/offers of support - Issuing receipts for donations to BBBS - Answering and forwarding phone calls and emails - Keeping front of house tidy - Assisting with light administrative duties as assigned Expectations - Adhere to BBBS policies and procedures for belonging, dignity, and safety - Maintain a professional manner and appearance - Maintain confidentiality - Provide feedback, share ideas, and concerns Qualifications - Strong communication and interpersonal skills - Excellent active listening skills - Office experience and proficiency with computer applications considered an asset - Submission of valid police record check - Ability to commit to at least one full or half working day per Monday to Thursday between the hours of 9am and 430pm at our Hamilton office (639 Main St. East) Benefits - Knowledge that you are providing improved access to life changing mentoring services for young people that will make them more resilient people in the future - Meet and volunteer alongside an incredible team of compassionate and passionate community oriented individuals - Learning new skills and gaining professional experience - Opportunity to share knowledge and/or provide mentorship to others