Why Join the Certified Listeners Society?

We are a not-for-profit organization based in Ontario, Canada, built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/

Job Overview

Certified Listener Shift Supervisors provide support for all volunteers and callers. They observe every chat and guide/coach volunteers to help them provide empathetic support without giving advice. Supervisors also assess chats to determine if mental health resources need to be provided and take over chats that exceed volunteers' scope or abilities. Reporting to the Certified Listener Program Manager, you will be tasked with supervising our Certified Listener Volunteers and providing them with emotional support as needed.

Given that we are an emotional support service, calls may vary in nature. This is a great opportunity to learn valuable skills and volunteer from home.

Perks of volunteering for CLS

Flexible scheduling

Work from home

Gain community service hours

Hours could be used to fill academic requirements

Reference Letter outlining your commitment to Certified Listeners

Responsibilities and Duties

Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies

Helping our Certified Listener Volunteers by providing them with resources and referrals when appropriate

Understanding what to do if you are concerned about a person's safety (Client or Certified Listener Volunteer)

Working with callers/chatters, volunteers, and staff in a respectful and professional manner

Ability to type 40 WPM

Perform risk assessments during a chat to determine whether they are beyond our scope

Work with callers/chatters, volunteers, and staff in a respectful and professional manner

What will you NOT be doing

Certified Listener Volunteers are not therapists or hold themselves out to be.

Try to provide callers with mental health support or services.

Telling people what to do or how they should live their lives.

Providing crisis intervention or addiction counselling.

Qualifications and Skills

Ability to work with individuals of diverse cultural and social backgrounds

Demonstrated ability to function well under pressure

Demonstrated conflict management and resolution skills

Comfortable interacting using electronic mediums

Supervisory experience preferred

Sound working knowledge of community services

Risk assessment skills

Knowledge of domestic violence and resources

Proven knowledge/experience in mental health

Demonstrated knowledge of risk assessments, suicide prevention

Training in Assist or other Suicide Intervention models preferred

Training in Nonviolent Crisis Intervention preferred

Requirements

A degree or diploma in a related field (nursing, psychology, social work, etc.) 

Proof that your degree is from an accredited university or college

Two references (professional, academic, or volunteer-related)

Police reference check, including vulnerable sector screening

Successful completion of all comprehensive Core Competencies training programs, quizzes, and the screening process

Reliability in fulfilling weekly shift commitments

Comply with Certified Listeners Society policies and procedures and our Code of Ethics

Maintain a confidential workplace as well as confidentiality about your work

Sign and comply with our Volunteer Non-Disclosure Agreement

Participation in ongoing training and work-related development opportunities

How To Apply

Start applying today by creating an account on: https://certifiedlisteners.org/application/

If you have any questions regarding the application, please reach out to: volunteer@certifiedlisteners.org