Nature House Visitor Services Volunteer
On-Site
Ongoing
Summary
Visitor Service Volunteers help welcome people to our beautiful Nature House nestled in Swan Lake Sanctuary.
Location
Address
3873 Swan Lake Rd.
Victoria, British Columbia V8X 3W1
When
Opportunity Type
Ongoing - Start Anytime
Schedule
Asap
About This Opportunity
About the Opportunity: Visitor service volunteers assist with welcoming people to the Nature House, gift shop sales and administrative tasks. Overlooking Swan Lake, the Nature House is the site’s main interpretive and indoor teaching centre. It boasts a gift shop, interpretive displays and a natural history library.
This position reports to and is supported by the Nature House Office Manager.
Key Responsibilities:
- Greet visitors in person or on the phone and answer routine questions
- Monitor visitor numbers in the Nature House
- Process purchases and offer customer service
- Help to keep the gift shop, Nature House displays and library shelves organized
- Process donations and memberships
Administration –weekly designated tasks (eg. printing trail maps, updating posters in kiosk and on bulletin boards, preparing mail)
Time Commitment:
• Weekly shifts: 3 hours
• Duration: Initial 3-6 months commitment, with opportunity for renewal
Required Skills and Experience: We are seeking a dedicated volunteer to support the Mission and Values of the Sanctuary and its efforts in education, restoration and responsible land stewardship.
• Friendly and professional customer service skills
• Proficiency with Microsoft Suite and ability to learn POS platforms (training provided)
• Internet navigation and information retrieval skills
• Effective communication and teamwork, with a willingness to seek assistance when necessary
Other Requirements: Volunteers must be 18 years old or older. This role has direct interaction with vulnerable populations – a CRIMINAL RECORD CHECK is required.
Training:
• Program training provided by Administration team: Includes two 1-1.5 hr training sessions before weekly shifts begin, as well as two in-shift training sessions.
Orientation on the history and current community and volunteer programs at the Sanctuary
Benefits:
- Impact: Support the Sanctuary’s Nature House Interpretive Centre and Community Programs
- Skill Growth: Develop skills and knowledge in visitor services and non-profit administration
- Community: Connect with a community with a common commitment to nature and education
Our Expectations of Volunteers:
• Support the Mission and Values of the Sanctuary and its efforts in education, restoration and responsible stewardship
• Co-operation with administrative tasks e.g. filling in time sheets
• Commitment to attend training and orientation