Purpose: Volunteers are at the heart of what we do at Habitat for Humanity Greater Ottawa. Our volunteers’ dedication, reliability and skills are the keys to our success. This support allows Habitat Greater Ottawa to raise funds to cover the affiliate’s operational costs and build homes in the community. Shifts: 11am-3pm shifts available daily at both Trainyards ReStore and Stittsville ReStore 

 Position Duties: • Facilitate e-commerce related processes both directly and indirectly: including site maintenance, customer service, inventory management, product transfers, etc. • Move product and prep/organize orders for pick-up/transfer. Assist in loading curbside pickups and loading/unloading product transfers. • Help maintain online inventory. Meet goals to increase selection over time. • Post items for sale on our online platform. Follow posting guidelines. Include clear pictures and accurate descriptions. • Communicate and collaborate with in-store staff and counterparts in other ReStore locations. • Review site routinely to ensure smooth operation. Identify problems and troubleshoot. • Monitor site activity and other data to track performance. • Help facilitate site maintenance, updates, and modifications. • Monitor ReStore Online email address. Respond to inquiries. Maintain a positive customer experience. • Related duties as assigned. • Primary responsibilities of this role surround e-commerce. However, in-store support of our brick-and-mortar retail operations will be required as needed. 

Qualifications and Skills: • Retail experience • Warehousing experience • Knowledge of or experience with Shopify • Basic knowledge of web design and maintenance • Competency with digital photography • Strong verbal and written communication skills • Excellent customer service skills • Ability to work well with a team

Important to Note: Volunteers must be a minimum of 16 years of age. Individuals who are 16-17 years of age require a waiver signed by a parent and/or guardian. Volunteer Orientation and Safety Training is mandatory for new volunteers. All ReStore volunteers must provide and wear their own CSA approved steel toe boots.