Administration 

• Carry out rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House and Gelling Manor • Answer phones, greet the public and visitors with discretion • Access and maintain documentation on SharePoint • Attend staff meetings as required • Read all memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada • Record pertinent resident information on the Case Administration Management System (CAMS) • Record House maintenance and shift rounds in the Duty Logbook • Maintain petty cash • Undertake special assignments as required by the Manager of Residential Programs • Record pertinent information in the Logbook and on CAMS • Check resident sign in/out sheets to ensure accuracy • Follow working alone (safetyline) procedures for check-ins 

Management 

• Ensure the house is not left unattended by staff and must remain awake for the duration of the shift • Ensure office and House is clean and organized • Initiate contact with National Duty Parole Officer when required • Advise the Manager of Residential Programs of concerns regarding House management or residents, including infractions of House rules/curfews or policies • Monitor curfew regulations and report infractions to appropriate authorities • Monitor Residents for drug and alcohol violations and record violations for reporting to the Parole Officer and monitor security Client Support • Establish positive communication with and endeavor to maintain rapport with each resident • Exchange information related to resident concerns and direct the resident to appropriate resources • Allow resident’s access to prescribed medication • Develop, implement and maintain a program plan suitable to the proposed client, and encourage the client's interest and participation Community 

Engagement 

• Liaison with agencies affiliated with John Howard Society